This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2021 or until filled. The initial cut-off date for referral of eligible applications will be September 26, 2021. Eligible applications received after that dated will be referred biweekly or until filled. Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex clinical and administrative health care issues. Primary responsibilities include management of day to day activities, initiatives, and training for High Reliability by working collaboratively with Patient Safety and Systems Redesign staff in the High Reliability Organization (HRO) culture implementation and spread. The Quality Management Specialist works towards achievement of high quality, safety, cost-effective and evidence-based outcomes on a continual journey of a High Reliability Organization (HRO). The Lead HRO collaborates with both administrative and clinical services to monitor quality and safety within the services and healthcare systems. Functions as facilitator in implementing action plans and process improvement strategies for follow up to include regular progress reports. Reviews quality/safety/value data for trends and early intervention. Applies clinical performance improvement methods, collects outcome data related to HRO, CTT and related activities. Utilizes data and comparative analytical processes in recommending design and implementation of HRO training, implementation, and Just Culture. The HRO Lead identifies and will focus on the three pillars of HRO: Leadership Commitment, Culture of Safety and Continuous Process Improvement. The HRO lead will work to affirm the trust of Veterans and their families through the achievement of Zero Harm. Works directly within Patient Safety to increase patient safety demands, monitoring dashboards and monitoring Quality Management metrics. Assist with Patient Safety and System Redesign improvements throughout the medical center and assist with all underlying educational assessments, coordinating all training activities for HRO. Requires clear communication, respect for people, and creates an environment conducive to ensuring all staff members and patients can report safety issues wherever or whenever they see them. Assists the organization in adopting practices that help individuals and teams continuously learn, inquire and improve. (Participates in surveys, administrative rounds, and other local activities as QM representative.) Chairs the HRO Committee. Key relationships with staff are needed to (1) Assist clinical and administrative staff to carry out the functions and activities to implement High Reliability Organization (HRO) culture and principals expected of them (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of HRO concepts/culture organization-wide (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs (4) Collaborate with other staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care. The incumbent actively goes out to clinical care areas and works with individual staff, teams, and services to improve safety, quality and efficiency of care. The activities strengthen patient care and promote the development of a just culture at the unit/service/medical center levels. Work Schedule: Monday-Friday/0730-1600. *Workday/hour flexibility required as administrative and/or clinical demands require. Telework: Occasional Telework may be permitted at the discretion of management. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: May be authorized for a Highly Qualified Individual. Financial Disclosure Report: Not required Paid Time Off: Receive 26 days paid time off per year, including 11 paid federal holidays; 13 sick days annual with no limitation on accumulation. Retirement: Traditional federal pension (5 years' vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). For More Information on Benefits: https://www.vacareers.va.gov/Benefits/EmploymentBenefits
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.