Social Worker Program Coordinator (Spinal Cord Injury Coordinator)
Veterans Affairs, Veterans Health Administration
Location: North Little Rock, Arkansas
Internal Number: 613274800
This position is located in Social Work & Care Transitions (SW&CTS) Service at the Central Arkansas Veterans Healthcare System. Spinal Cord Injury (SCI) is one of six nationally recognized Veterans Health Administration (VHA) special disability programs. SCI Program Coordinators oversee access to care, referrals for treatment services, and case management for spinal cord injured Veterans and is responsible for managing the facility's SCI program and coordinating SCI treatment services. The SCI Coordinator, in conjunction with the SCI/Bowel and Bladder Coordinator, plans, develops, implements, and evaluates the SCI program to ensure continual quality improvement and excellence in customer service. The work affects a wide range of agency activities and operations. It directly affects the health and well-being of the patients served, as well as, relationships with community organizations and stakeholders. The SCI Coordinator plans, develops, and implements components of the SCI program within the "Hub and Spokes System of Care". The duties include, but not limited to: - Develop a system to identify SCI, MS or ALS patients served by the facility and community. - Serves as the point of contact for all inquiries regarding the SCI program. - Responds to Actions Items regarding the SCI/D program and/or SCI Bowel and Bladder as assigned by Supervisor/Service Chief. - Coordinates an annual comprehensive preventive health evaluation for each enrolled SCI patient at the SCI Center or at an appropriate SCI Outpatient Support Clinic. - Promotes and coordinates annual evaluations within the SCI Center and appropriate SCI outpatient Clinics. - Prepares SCI program reports for the SCI Center. - Develops an Inter-facility transfer procedure for referrals between the SCI Center and local VA and/or community hospitals and facilitates appropriate transfers in a timely manner. - Responsible for management of the Spinal Cord Injury and Disorders (SCI/D) Application for the facility to Include the entering, editing, compiling, analyzing, and updating of patient data. Ensures registration of appropriate Veterans for clinical, administrative, and outcome purposes. - Explores and analyzes long term care placement options in the community, i.e., assisted living facilities, nursing homes, handicapped accessible housing, and state Veterans' homes. Identifies unmet needs of the SCI population and works collaboratively with the VHA Office of Geriatrics and Extended Care and community agencies to develop and implement solutions. - Develops a data driven continuous quality improvement program with established goals and outcomes. - Ensures that the SCI program is interdisciplinary and fully integrated with the inpatient and outpatient medical programs. - Establishes collaborative relationships with physicians, nurses, and other disciplines to foster their involvement in the care of Veterans with SCI. - Manages the daily operation of the SCI program and provides accountability for program effectiveness and modification of service patterns to enhance customer satisfaction. - Identifies gaps In services and develops a plan, in consultation with SCI staff and other departments as appropriate that will make available the best possible resources in meeting program needs. - Researches community resources that are available to provide continuity of care and to enhance the quality of life of the veteran and disseminates information resources throughout the VISN. - Develops and Implements a plan for outreach to extend services to Veterans with SCI who may benefit from care, but who do not presently use VA for their healthcare needs. - Establishes and maintains therapeutic relationships with SCI Veterans and their support systems - Provides consultation to other staff, patients and their families regarding the appropriate level of care. - Shares expertise and provides consultation to professional staff throughout the facility on SCI related issues. - Establishes and maintains an ongoing education program for patients, students and staff to facilitate understanding of medical treatment. - Establishes performance standards for the SCI program that promote quality and efficiency in service to the Veterans in coordination with the overall goals of the medical center and national SCl&D program. - Develops program policy, standard operating and guidelines and procedures to ensure compliance with The Joint Commission and other accrediting bodies/regulatory standards as needed. - Provides education, training, orientation, and guidance regarding SCI. MS, and ALS population. - Develops and maintains a Vulnerable Patient List for Emergency Preparedness Situations. - Contacts and documents contacts during the Emergent Preparedness Activations. - Provides cross coverage for the Bowel and Bladder Program and assists with meeting program and clinical coordination, as needed. - Will supervise/oversee Bowel and Bladder SW program coordinator position to include performance evaluation, time card, etc. Work Schedule: Monday to Friday, 8a -4:30 p (required to participate in Service Holiday on-call rotation) Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Social Worker Program Coordinator (Spinal Cord Injury Coordinator)/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.