This position is for a certified pharmacy technician in the Outpatient at the MVAHS, although some work at other facilities may be required. The incumbent must possess one year of experience at the GS-5 level and demonstrate the associated functional knowledge, skills, and abilities (KSAs) expected at the GS-6 level. This position functions is for a certified pharmacy technician at the Miami VA Healthcare System. The incumbent is a highly functioning technician, who will perform a variety of complex technical skills and functions, which requires comprehensive knowledge of pharmaceuticals and pharmacy practices. Most duties will be performed at the Outpatient Clinic with the MVAHS, although some work at other facilities may be required. The incumbent is expected to accomplish all duties related to stocking, delivering, inventory, inspections, assembling ward orders, prescription assembly, controlled substances distribution, sterile compounding (including hazardous drugs), unit-dose drug packaging, dispensing, distribution, and any other function related to pharmaceutical practices. The incumbent performs all duties with limited supervision and is expected to maintain a high degree of accurate productivity and performance. Functions include but are not limited to the following: Knowledge of local Pharmacy Operations, Systems, Policies and procedures, organization, as well as all federal laws and regulations governing the practice of Pharmacy to resolve patient or representative inquires and requests regarding services. Represent the VA Pharmacy Service, and must address complex problems, while effectively dealing with sensitive Pharmacy customers. Answer questions from Pharmacy and non-Pharmacy personnel regarding drug distribution. Identifies basic therapeutic problems such as duplicate therapy with drugs in the same class and alerts the pharmacist to the possible need of clinical intervention. Provides patient education on Pharmacy topics, such as the different methods available to request refills, printed drug information sheets, and relaying judgmental questions to the pharmacist. Utilizes the CMOP web site to identify products dispensed and track packages mailed to the customers. Incumbent communicates with CMOP personnel, when there are discrepancies or dispensing issues. Uses QA website to report quality related issues to CMOP. Assists in total Quality improvement activities by participating in Medical Center and Service process assessment and action teams and continually seeks to improve services. This position requires technical knowledge of drugs, prosthetic items and medical supplies, including brand names, generic names, market availability, dosage forms, strengths, and usual uses. Incumbent must be knowledgeable of federal laws and regulations and VHA directives that apply to drug control and the prescription filling process. Incumbent must be knowledgeable of Pharmacy practice, including weights and measures, medical terminology, routes of administration, shortage requirements and expiration date requirements. This position requires an excellent knowledge of VISTA and CPRS computer systems and other applicable pharmacy packages for looking up and interpreting medication profiles, especially those outpatient packages used to control and document the prescription filling process. The incumbent must also be familiar with the use of the Bingo Board patient call program, entering prescription request, using the mail message system (i.e. Outlook, Vista, Lync), using the drug file program and other programs as they become available. This position requires a high degree of oral and written communication skills, as well as interpersonal relation skills. Position requires skills in interviewing and problem solving, knowledge of principles, the prevention and management of distributed behavior and customer relation techniques, and analytical skills in assessing the service's problems and patient complaints. Incumbent must be self-motivated and able to work as a team plyer to coordinate completion of duties with the other customer service representative. customer service requests from patients and healthcare providers must be the incumbent's top priority. The incumbent is responsible for answering incoming telephone calls regarding prescription status from patients, providers, nurses and administrative personnel ensuring accurate and timely handling of such calls. Refers professional inquiries to the pharmacist. The incumbent is responsible for receiving calls from patients, caregivers, nursing homes, prisions, other healthcare facilities, etc., verifying identity of called to assure confidentiality and is responsible for resolving problems, concerns and issues presented. Other duties as assigned. MUST possess current, active Certification by the National Pharmacy Technician Certification Board (PTCB) Work Schedule: Full Time, (8-hours work schedule shift), schedule will be rotational including evenings, weekends and holidays. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.