IMPORTANT NOTICE: Veteran is defined as a person who served in the active military, naval, or air service, and who was discharged or released under conditions other than dishonorable. The position leads a team comprised of Peer Specialist and may lead Without Compensation (WOC) Peer Specialists, within a common supervisory structure, to provide services, integrate processes, and meet goals of peer support service programming at the facility. As the leader of a team of peer support providers, the position facilitates, coordinates, coaches, and problem solves with the members of the peer support provider team. The position also acts as the recognized liaison to and from the peer support provider team and the supervisor. The work of the position enables the peer support provider team as a whole to deliver improved quality, quantity, and timely services to Veterans. Major Duties Ensures that the organization's strategic plan, mission, vision, and values are communicated to the peer support providers they lead and integrated into the team's strategies, goals, objectives, work plans, products, and services; Articulates and communicates to the peer support providers they lead the assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review as well as the deadlines and time frames for completion. The position communicates the supervisor's instructions to the team; Coaches the peer support providers they lead in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of viable solutions; Maintains awareness of the status and progress of peer support providers' work and makes day-to-day adjustments to ensure their work aligns with program goals and processes; Leads the team in identifying, distributing, and balancing workload and tasks in accordance with established work flow, skill level and/or occupational specialization; makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each team member has an integral role in developing the final team products and services; Identifies training needs and assists in the development of training for peer specialists and Veterans seeking to become peer specialists; Mentors peer support providers by providing guidance on professional and job ­related duties, methods and techniques of team building, and how to work in a team to accomplish tasks or projects; Monitors and reports on the status and progress of work, checks on work in progress, and reviews completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met; Serves as a coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members; Teach and role model the value of every individual's recovery experience; Model effective coping techniques, holistic wellness, and self­ help strategies; Assist in obtaining services that suit the individual's personal recovery and wellness needs; Assist Veterans in exploring their interests and options for making improvements in life functioning areas such as housing, employment, relationships, and community engagement (i.e. assist Veterans in exploring options for obtaining decent and affordable housing and make referrals to appropriate VA housing programs; support Veterans vocational choices and refer them to appropriate resources to support employment); Inform Veterans about VA and community supports and resources, including how to effectively utilize them in the recovery and wellness process. Community resources may include, but are not limited to consumer-run organizations, self-help and mutual support services, Social Security offices, Department of Family and Children services, YMCAs, libraries, restaurants, Veteran Service Organizations (VSOs), and the Department of Housing & Urban Development (HUD); Assist Veterans in developing empowerment skills, identifying strengths, and combating stigma through self-advocacy. This is accomplished through regular individual or group meetings and using role playing/modeling techniques. Work Schedule: FT, Monday-Friday, 8:00am-4:30pm Telework: May be available on a Ad Hoc Basis Virtual: This is not a virtual position. Position Description/PD#: LEAD PEER SPECIALIST/PDS0014A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.