This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.
The Clinical Operations Manager assumes leadership accountability and responsibility for a Hospice and Palliative Clinical teams. The manager is responsible for day to day operations of the agency according to the policies, procedures, standards and standard work that guide the processes for the Hospice and Palliative programs. Partners with Hospice and Home-Based Palliative Care Clinical Director to develop strategic plans for programs. Develops short- and long-range program goals and objectives. Plans, identifies, coordinates and implements numerous projects to improve quality and cost-effectiveness of operations and services. Responsible for ensuring the overall quality, consistency and effectiveness of the daily 24/7 operations for the Hospice Program by direct supervision of Hospice/Home Based Palliative Care Team Supervisors. Responsible to ensure that all agency staff are compliant with the Hospice Medicare Conditions of Participation, state licensure regulations and Joint Commission accreditation standards.
Essential Job Outcomes
Clinical Practice: Acts as an expert resource for program and leaders in the clinical and regulatory area of practice to ensure hospice/home based palliative care in multiple settings 24/7. Applies knowledge of Hospice and Palliative care and directs the development of standards of care and practice to assure optional patient outcomes. Supervises and directs the development and evaluation of Team Managers talent and performance to achieve maximum Program performance and develop clinical staffing plans. Reviews patient care delivery model and clinical staffing needs.
Quality Improvement: Articulates the organizations, department and program performance improvement program and goals. Develops, implements and maintains quality monitoring processes to assure timely and rapid access for members to produce excellent customer experiences while providing quality, compliant, safe and efficient, effective market leading 24/7 Hospice and Home-Based Palliative care services. Supports the Hospice and Performance Improvement team to assist with the development of quality plan.
Communication: Uses established channels of communication to share information, receive feedback and report problems. Establish relationships to effectively communicate flow of information to Clinical Supervisors, Director, Billing Manager and Performance improvement team. Collaborates with other entities to accomplish the work of the program. Creates and promotes an environment which recognizes and values differences in staff, physicians, patients and communities.
Leadership: Responsible for recruitment, retention and professional development of Team Leaders and Team Managers. Develops inter-regional and department relationships for the mission, vision, goals of the program, CCS and organization are achieved. Responsible for own professional growth and supports work life balance. Collaborates with outside vendors/agencies, Hospice Quality Manager and Hospice Team Managers to assure safe transitions of care, spot contract and appropriate billing occur.
Financial: Participates in development of budget. Manages within authorized budget and maintains ongoing process of identifying, evaluating and implementing overall cost effectiveness of the services provided. Educates Team Managers on financial implication of team/program operations. Assists with oversight of patients outsourced to agencies outside of agency service area.