The Patient Care Coordinator is responsible for the overall direction of hospice clinical services. The Patient Care Coordinator establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization. This is an exempt position.
Essential Job Functions/Responsibilities
Coordinates and oversees all direct and indirect patient services provided by clinical
Provides guidance and counseling to coordinators and clinical staff to assist them in continually improving all aspects of hospice care services.
Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
Assists the Chief Executive Officer and Finance Director in the preparation and administration of the organization's budget. Monitors allocation of resources according to budgetary limitations for their department. Identifies opportunities for cost containment and improved fiscal viability.
Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses.
Participates in hiring and termination of clinical staff.
Evaluates performance of clinical staff. Conducts annual evaluations, or more frequently if indicated.
Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
Assures proper maintenance of clinical records in compliance with local, state and federal laws.
Ensures the maintenance of adequate and appropriate inventory of supplies for the provision of patient services.
Develops, implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new clinical staff, directly or delegated.
Plans and implements inservice and continuing education programs to meet education and training needs of clinical staff.
Assists with the evaluation of organization performance via Quality Assurance Performance Improvement program, productivity and periodic reviews. Assures for the quality and safe delivery of hospice services provided through the organization.
Assists in the development of organization goals. Develops, recommends, and administers organization policies and procedures.
Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP standards.
Stays informed about changes in the field of nursing and hospice care; shares information with appropriate staff.
Promotes hospice referrals in the health care community.
Implements and monitors the organization’s Quality Assessment Performance Improvement (QAPI) program.
Ensures that there are processes in place to monitor and measure all activities related to QAPI.
Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies.
Conducts clinical chart reviews to ensure that documentation is complete and meets all regulatory requirements for hospice care.
Compiles, trends and reports quality data in the following areas: patient care, safety, risk management, infection control, outcomes, and customer satisfaction.
Retrieves and reports key operating statistics through the effective utilization of information systems. Completes and submits program reports.
Works collaboratively with supervisors to assure documentation is complete and consistent with care and reflects legal requirements.
Collaborates with management staff in follow-up of concerns expressed by patients, families, and physicians.
Establishes a process model for improvement and provides education and training to organization personnel on the QAPI plan and team development.
Ensures that all required data, including the HIS, is submitted within specified timeframes.
Reviews the PEPPER report annually and incorporates its results into the Quality Assurance Performance Improvement process as needed.
Assumes responsibility for processes to monitor and evaluate safety, risk management and infection control programs.
Coordinates, educates and implements monitoring activities for safety, risk management, and infection control.
Coordinates mandatory inservice.
Reviews all incident reports for completeness, risk, standard of care determination and appropriate follow-up. Maintains a log for trending and makes recommendations related to trends identified.
Collaborates with the Clinical Director and the Director of Human Resources to provide a process to promote and ensure employee orientation, competency, certification and inservice education programs.
Assists in the identification of skills for annual competence and provides inservice training support.
Maintains aggregate records of employee orientation and annual competency requirements as part of the QAPI plan.
Supports and is a resource for clinical staff pursuing certifications.
Monitors organization compliance with regulatory and accreditation standards.
Maintains and updates agency policies and procedures consistent with hospice regulations, established standards and agency practice.
Ensures that all required state and federal documents related to licensure, enrollment, revalidation and accreditation are complete and submitted within required timeframes. Ensures that all licenses, certificates, logs and notifications are up to date and posted as required.
Acts as a resource to Clinical Supervisors regarding standards, policies, and regulations, and provides inservice training to leadership and staff as needed in these areas.
Serves as the Privacy Officer and ensures all aspects of HIPAA compliance. With the Director of Human Resources, oversees the compliance of Safety and OSHA regulations.
Serves as the Compliance Officer. Investigates and completes timely reporting and resolution of all complaints or incidents in accordance with organizational policy.
Manages the survey, audit and accreditation processes. Completes and submits all required documents related to survey, ADR, audit and accreditation processes in required timeframes. Ensures that plans of correction or improvement are implemented within specified time frames.
Completes all required updates to the Medicare 855A in required time frames.
Oversees all aspects of successful implementation and maintenance of the clinical and billing documentation system. Ensures that appropriate processes, education and support are in place to provide an efficient and compliant documentation system.
Coordinates services and resolves any concerns with Pharmacy Benefit Manager services and the CAHPS vendor.
Acts as a clinical resource to staff.
In conjunction with the Chief Operating Officer, ensures comprehensive patient care programs to promote appropriate and exceptional patient care. Works proactively with staff and establishes systems that provide the highest possible level of patient, family and staff satisfaction.
Maintains updated knowledge and skills.
Assists with patient visits as needed.
Assists with administrative call on a rotational basis and clinical call as needed.
Provides assistance in meeting community education needs.
Makes public speaking engagements as scheduled by the community education team.
Maintains positive relationships with referral sources.
Maintains effective communication and collaborative working relationships with hospitals, facilities and healthcare professionals. Assists in building community, customer and patient perceptions of Hospice of Midland as a high quality service provider.
Provides public education and participates in public relations activities that promote public awareness, referrals and growth of the organization.
Acts as a representative of the organization at community meetings, civic and professional organizations as needed.
Promotes self-growth and collegial relationships with others in the home care industry. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks and participates in professional organizations or societies.
Approves clinical invoices for accuracy and approves for payment if correct.
Promotes Hospice of Midland in the community.
Supports the Hospice of Midland Mission and Values.
Completes other projects and duties as assigned.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
Registered Nurse in the State of Texas with current licensure to practice professional nursing.
Associate’s degree in Nursing required; Bachelor’s degree in Nursing preferred; Master’s degree desirable.
Hospice and Palliative Care Nursing Certification desirable.
Three years of management experience in a hospice or related health care organization.
Demonstrated ability to supervise and direct professional and administrative personnel.
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.
Excellent observation, verbal and written communication skills.
Ability to market and deal tactfully with customers and the community.
Must be punctual, reliable and available during office hours of 8:30 a.m. to 5:00 p.m. Monday through Friday and for on-call as required; duties may include regular hours outside of these.
Knowledge of business management, governmental regulations and CHAP standards.
Organization personnel are expected to participate in appropriate education as may be requested by their immediate supervisor. In addition, organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.
The Patient Care Coordinator must be able to sit, stand, squat, bend, kneel, twist and climb. They must also be able to lift and push/pull up to 50 pounds. They also occasionally are exposed to dust, walk on uneven or rough ground, and work near moving equipment. Hands will be used for repetitively grasping and turning, fine manipulation and speed work.
ENVIRONMENTAL AND WORKING CONDITIONS:
May be exposed to extremes of heat and cold in all weather conditions. Must drive in various weather conditions on roads in varying degrees of repair.
May be exposed to infections and contagious diseases. May be occasionally exposed to patient elements. Subject to varying and unpredictable situations. Handles emergency or crisis situations. Travel required. OSHA Exposure Category I (position includes tasks that involve exposure to blood, body fluids or tissues).
Internal Number: PCC03.05.20
About Hospice of Midland
Join a Winning Team! Since 1981, Hospice of Midland has been the market leader in the Permian Basin for hospice services. We have been voted Best of Midland three years in a row for best Home Health! Our success is based on having high quality, compassionate team members who are committed to exceeding the expectations of our patients and their families. We are looking for hard-working, motivated individuals to join our growing team. We offer a competitive salary and a strong benefits package for full-time team members: *** United Healthcare insurance: Medical (PPO or HSA), dental, vision, short & long-term disability, life *** A Flexible Spending Account (FSA) with a debit card for easy access! *** Paid Time Off (accumulate 27 days the first year!) *** Bereavement, Jury Duty, and Inclement Weather pay! *** Supplemental insurance through Allstate (Cancer, Accident, and Illness)! *** Monthly cell phone allowances (also for part-timers and PRNs!) *** A 403b with a company match (also for part-timers and PRNs!) *** Mileage reimbursement for qualified (also for part-timers and PRNs!)
If our opportunity sounds exciting and you meet our requirements, we are interested in speaking to you. Please read the following job description and post your resume today!